Stop switching between email, chat, and support tools. Initsale brings all customer conversations into a unified 4-column inbox with multi-inbox support, smart folders with routing rules, a live chat widget, email templates with variable interpolation, conversation assignment, and auto-refresh every 5 seconds. Your entire team stays in sync.
Powerful collaboration features that keep every conversation on track.
Create multiple inboxes for different teams or brands. Email and live chat messages land in the same unified view with a 4-column layout: folders, conversation list, message thread, and contact sidebar. Switch between inboxes instantly without losing context.
Assign conversations to specific agents or teams with a single click. Built-in 'Assigned to me' and 'Unassigned' virtual folders keep everyone focused on their work. Trigger automated workflows when a conversation is assigned.
Create folders with powerful routing rules that auto-organize conversations by subject, sender, message body, or attachment presence. Folders act as virtual filters — one conversation can appear in multiple folders without duplication.
A beautiful, embeddable chat widget on your storefront lets customers reach you instantly without leaving the page. Messages flow directly into your inbox as conversations — your agents reply from the same interface they use for email.
Create reusable email templates with dynamic variables like {{contact.name}}, {{conversation.subject}}, and {{agent.name}}. Pick a template from the reply form with one click — subject and body are filled instantly for consistent, professional replies.
The inbox auto-refreshes every 5 seconds using partial reload, so your team always sees new messages and conversations instantly. Scroll position and reply draft are preserved — no interruptions while you work.
Agents reply from a shared workspace with full customer context in the sidebar — tags, custom fields, recent orders, and subscription status. Assign ownership, track custom conversation statuses, and use email templates to respond faster, all in real time without stepping on each other's toes.
Join teams already using Initsale to win more customers.
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